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Provide spare part maintenance service for customers’ basic IT framework and on-site repairmen. Provide backup machine/spare part support, to ensure fast troubleshooting process through personnel accountability of headquarters’ service counter and all level response mechanism.

Tending + quality guarantee = maintenance

》Inspur golden service (7×24)

》Inspur silver service (5×24)

》Inspur standard service (5×8)

Inspur IT Basic Framework Maintenance Service

Inspur basic maintenance service Inspur standard service Inspur silver service Inspur golden service Optional service
CISCO/H3C/other network equipment manufacturer original renewal            
IBM/HP/SUN and other equipment manufacturer original renewal            
Hardware warranty      
E-mail service      
Internet website technology support      
Remote debugging service      
One-stop service      
800 hotline telephone service      
Engineer on-site service (5*8)            
Engineer on-site service (5*24)               
Engineer on-site service (7*24)               
Hardware spare-part replacement service (NBD)            
Hardware spare-part replacement service (24*8)            
Hardware spare-part replacement service (24*4)            
Regular inspection service      
System installation      
Expert training service         
System performance analysis and optimization service         
Software and hardware version upgrade consulting service         
New technology and service network consulting service            
Engineer escort guarding service            
User-defined content               

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