Service Support Engineer

Job Location Fremont, CA
Department Service
Job Type

Primary Responsibilities

Service Support Engineer is a service-related position focused on customer technical support, installation service and break & fix service etc. to ensure service delivery can satisfy the customer expectations.

  • Self-motivated, with the ability to proactively take initiative and work independently or within a team environment.
  • The ability to work with engineers across multiple disciplines, as well as customers of various positions including executive level interaction.
  • Coordinate with Engineering team and QM team to identify issues, debug, and resolve all customer issues.
  • Experience managing multiple customer-accounts with standard data center knowledge/experience is a plus.
  • Provide technical support to customer and configure services
  • Assist customer to understand all products and perform demo for various field applications.
  • Install and configure systems and perform troubleshoot on the process and resolve issues.
  • Analyze applications and recommend expert advice for customer.
  • Onsite support and ability to travel is required.

Requirements

  • Bachelor degree with 3 - 5 years’ experience in IT/Telecom industry at least. Multi-national company working experience is preferred.
  • 2+ years’ related experience with rich experience in server & internet industry.
  • Good at Project management, proficient in Excel
  • Excellent verbal and written skills in English and Mandarin, able to communicate with teams from different region and culture.
  • Innovative, customer oriented, team player and able to work under pressure.